Globalinternet is looking for a Technical Support Engineer to strengthen our worldwide technical support team, operating from our HQ in Amsterdam. Delivering exceptional customer service by ensuring Globalinternet meets its obligations and commitments in a timely manner is a key expectation. As a part of the Service Operations Center you are responsible for provisioning, monitoring and providing technical support for all the services delivered by Globalinternet. You partner closely with Sales and Order & Delivery teams to proactively improve the customer experience for our rapidly growing customer base.
The ideal candidate will have technical acumen in addition to a track record or remarkable customer service and is able to liaise with the network engineers of our customers and suppliers worldwide. You are a self-motivated professional, we won't tell you what to do but you tell us! If you are passionate and driven to exceed customer expectations to ensure that every aspect of the Globalinternet experience is a true pleasure, this may be the role for you!
When you join us at Globalinternet you’ll be part of a smart, driven team that is on a mission to shape the future of worldwide connectivity!
Primary tasks and responsibilities:
You have good knowledge of:
What we offer
While working from our 8th floor office overlooking Amsterdam, you will be part of a growing and multicultural organization. We offer a stimulating, human-centric environment with opportunities to demonstrate your personal strengths and to further develop your expertise. While being part of a fast-growing innovative company you can bring actual value to our clients. And with hard work always comes fun: monthly drinks, potluck lunch fridays, awesome team outings, numerous social events and team sport initiatives like these famous mudruns. Everyday we offer you all the coffee you can consume, a Monday morning breakfast, daily office fruit and a delicious Friday Company Lunch. That, topped with a competitive salary and a fair piece of the profit-pie... need we say more?
Globalinternet is a Managed Internet Access provider offering internet connectivity globally. We offer customers a simple and easy way to order internet access anywhere with centralized service delivery, billing and support. We partner with local Internet Service Providers throughout the world to offer the best business-grade internet connectivity available at the lowest price for any location, wherever in the world it may be.
Our network management operation is based in Amsterdam with satellite support offices that follow the sun in São Paulo and Manila. Our support team monitors the internet circuits for thousands of customers and capable of supporting customers in 194 countries, 24 hours a day, 7 days a week. Go to Globalinternet to find more information about our services or directly request a quote for business grade internet access.
If you bring that unique combination of skills, and want to help shaping the future of an award-winning multicultural company don’t hesitate to apply!
For more information you can also contact our HR department:
Inge Peereboom +31 (0) 6 135 121 85 or send an email to firstname.lastname@example.org
Globalinternet can only take candidates into consideration who already have a valid working permit for the Netherlands!