Order & Delivery Manager LATAM

  • Delivery and Procurement
  • Remote job

Order & Delivery Manager LATAM

Job description

What you will do

For our business market in LATAM we are looking for an Order Delivery Manager. 

This position is remote based in LATAM time zone. We have remote people all over the world and ensure that you feel included on every level! When you join us at Globalinternet you’ll be part of a smart and driven team that is on a mission to shape the future of worldwide connectivity. You have preferably 1 to 2 years of commercial experience within the telecom sector and want to make a shift to an international environment.

As an Order Delivery Manager you are responsible for the full pre-sales cycle including quotation, and provisioning of orders. You will be handling incoming quotation requests, verifying service availability with our providers, pricing and service specifications and ensuring a smooth provisioning of the ordered services by our customers and our local internet service providers (ISPs) in your region.


Primary Responsibilities

  • Liaise with providers to assure the purchase price and service availability is correct and make adjustments in Salesforce if needed
  • Manage the full service delivery process from the moment an order is confirmed. This includes the coordination between customer end user and provider and the on site appointments and installation process. You'll assure that agreed lead times are met and expectations are managed with the customer
  • Gather additional information on services from providers for non standard projects
  • Assist on internal projects relating to quote and order process
  • Liaise with the person in charge of the procurement to share feedback about providers, portfolio needs and changes
  • Assist internal organisation (finance, legal, support) with order related issues

Requirements

Education and experience

  • Basic knowledge and interest in Internet Access services worldwide 
  • Excellent English & Spanish spoken and written is a must
  • 1-3 years of commercial experience within the telecom
  • Experience in and understanding of order management and order processing has a preference
  • You understand what it’s like to work in a multicultural and international environment and don't mind working remote

Skills

  • You are accurate, well organized, persistent and quality driven
  • Diplomacy in communication to partners, customers and end users
  • Ability to set priorities independently and to work under limited supervision
  • You have a good knowledge of Excel (Salesforce is a plus)
  • Ability to prioritize with tight deadlines


What we offer

You will be part of a rapidly growing, dynamic and multicultural organization, with English as the working language. Globalinternet offers a stimulating, human centric environment with opportunities to demonstrate your personal strengths and to further develop your expertise. You will have the ability to develop within the company and shape our growth strategy.

While being part of a fast growing innovative company you can bring actual value to our clients. Remuneration is competitive and includes additional perks and benefits. Furthermore, we offer a flexible international work environment, freedom to implement your ideas and grow further within Globalinternet!


About us

Globalinternet is a Managed Internet Access provider offering internet connectivity globally. We offer customers a simple and easy way to order internet access anywhere with centralized service delivery, billing and support. We partner with local Internet Service Providers throughout the world to offer the best business-grade internet connectivity available at the lowest price for any location, wherever in the world it may be.

Our network management operation is based in Amsterdam with satellite support offices that follow the sun in São Paulo and Manila. Our support team monitors the internet circuits for thousands of customers and capable of supporting customers in 194 countries, 24 hours a day, 7 days a week. Go to Globalinternet to find more information about our services or directly request a quote for business grade internet access.


Interested?

If you bring that unique combination of skills, and want to help shaping the future of an award-winning multicultural company don’t hesitate to apply!